What you'll do
- Own onboarding, adoption, and renewals for a book of accounts
- Help customers design their first agents and workflows
- Spot expansion opportunities and churn risks early
- Feed customer signal back into the product roadmap
- Build the success playbook as we scale
Who you are
- 3+ years in customer success or account management at a SaaS company
- Technical enough to configure the product yourself
- A clear, empathetic communicator in writing and on calls
- Organized across many accounts without dropping threads
- Bonus: experience with automation or workflow tools
What we offer
- Remote-first team across time zones
- Competitive salary and meaningful equity
- Health, dental, and vision coverage
- Home-office and equipment budget
- Annual learning stipend
- Flexible time off, actually taken